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MCDST: Microsoft Certified Desktop Support Technician Certification

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Microsoft Certified Desktop Support Technician
Overview
Microsoft Certified Desktop Support Technicians (MCDSTs) troubleshoot desktop environments running on the Microsoft Windows operating system.
The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.
Training Delivery Methods Available at NetCom

Public

Live Online

Boot Camp

Private Onsite

Private 1-on-1

Target Audience
Career changers new to the IT industry.

MCDST Acquired Skills
1. An MCDST certification highlights you areas of expertise, so your skills and knowledge stand out to hiring managers and project leads
2. The MCDST certification covers the necessary skills of technical support specialists, technical support representatives and help desk technicians
3. The MCDST certification also covers the necessary skills of PC support specialists and customer support representatives.

Steps To MCDST Certification
MCDST candidates are required to pass two core exams. Elective exams are not required.

MCDST Certification Track
NetCom provides MCDST training using Official Curriculum.

MCDST Core Exams: Client Operating System: Must Pass All Exams
70-271Supporting Users and Troubleshooting Microsoft Windows Desktop Operating SystemsPrepare for this exam with:
2263: Exam Preparation for the MCDST Certification
OR
2261: Supporting Users and Troubleshooting Microsoft Windows Desktop Operating Systems
OR
2264: Exam Preparation for the MCDST Certification - Hands-on Lab
OR
2261: Supporting Users and Troubleshooting Microsoft Windows Desktop Operating Systems Boot Camp
70-272Supporting Users and Troubleshooting Applications on a Microsoft Windows Desktop Operating System PlatformPrepare for this exam with:
2262: Supporting Users and Troubleshooting Applications on a Microsoft Windows Desktop Operating System Platform Boot Camp
OR
2264: Exam Preparation for the MCDST Certification - Hands-on Lab
OR
2262: Supporting Users and Troubleshooting Applications on a Microsoft Windows Desktop Operating System Platform
OR
2263: Exam Preparation for the MCDST Certification

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